Return Policy

1. Return Eligibility

Timeframe

Return requests for change-of-mind must be made within 9 days of purchase or delivery (whichever comes first). For claims regarding defects or failure to meet consumer guarantees, items will be assessed according to the Australian Consumer Law 'reasonable time' standards.

Condition

Returned items must be in a condition that allows us to reasonably re-sell them. This means:

• • As close to their original state as possible
• • Free from damage, alterations, or signs of improper handling
• • Complete with all packaging, labels, and supplied paperwork
• • Packaging not excessively damaged beyond what is expected from normal opening

Proof of purchase is required for all returns.

2. Items We Cannot Accept

We cannot accept returns for:

• • Custom or special-order parts
• • Electrical items that have been fitted or damaged during handling
• • Safety-critical parts (e.g. brakes, airbags, suspension) once installed
• • Consumables (oils, coolants, fluids) once opened
• • Parts that have been altered, fitted, or show wear
• • Returns outside the 9-day window
• • Clearance, discontinued, or final-sale items
• • Gift cards or service credits

3. How to Return

Get approval first

Email info@fineglobalparts.com or call 0466 313 620 before sending any item back. Unauthorized returns will be refused.

Return shipping

Customers cover the cost unless we made an error (wrong item supplied or manufacturer-confirmed defect).

Use tracked delivery

We are not responsible for lost or damaged parcels.

4. Inspections & Refunds

Inspection

Returned items are checked within 5–10 business days of arrival. Items not meeting our return standards will be sent back at your expense. Our decision is final.

Refunds

Approved refunds are issued within 10–14 business days to the original payment method only.

Restocking Fee

A 25% restocking fee may apply to eligible returns (except where we are at fault).

Partial Refunds

If packaging is missing, or an item shows minor handling marks, we may approve a partial refund reflecting the reduced resale value.

Minor vs. Major Failures

In accordance with the Australian Consumer Law (ACL), if a failure is deemed Minor, we reserve the right to offer a repair or a partial refund in lieu of a full replacement or refund. If you choose to return an item that is later assessed as having a Minor Failure or no fault, return shipping and restocking fees will apply.

5. Exchanges

We don't offer direct swaps. To change a part, return the original (if eligible) and place a new order.

6. Wrong or Faulty Items

Wrong Item

If you receive the wrong part, we'll cover return shipping and send the correct one or issue a refund.

Defects

Defects must be reported within 9 days of delivery for standard returns. We reserve the right to consult with the manufacturer or an independent assessor to determine the nature of a defect.

Inspection & Remedy Process

Claims for damaged or faulty goods require the item to be returned for inspection. We reserve the right to assess the nature of any defect before issuing a remedy under the Australian Consumer Law (ACL). Return shipping for large or heavy items may be the customer's responsibility. Refunds are only issued after inspection confirms a major failure.

7. Shipping Damage

Shipping damage should be reported within 24 hours to assist with courier insurance claims. Reports made after this window may require additional evidence to prove the damage occurred during transit and not after delivery.

• • Provide photos of the packaging and the damaged part
• • Keep all original packaging materials for inspection
• • Contact us immediately so we can lodge a claim with the courier

8. Customer Responsibilities

By purchasing from Fine Global Parts, you agree to:

• • Confirm compatibility before installation
• • Handle and store parts carefully
• • Follow our return process and deadlines
• • Accept our inspection results as final
• • Cover return shipping unless the issue is our fault

9. Liability

To the extent permitted by law, our liability for returns is limited to the purchase price of the item. We are not responsible for indirect or consequential losses.

10. Policy Updates

This policy may change at any time. The version that applies is the one in effect on your purchase date. The latest version is always available on our website.