Privacy Policy

At Fine Global Parts, your privacy matters to us. We are committed to handling your personal information responsibly and in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what we collect, how we use it, and the choices you have regarding your information.

Information We Collect

We only collect personal information that you choose to share with us, including through:

• • Contact forms and parts requests submitted on our website
• • Phone calls, emails, and direct communications
• • Service bookings and "cash for cars" enquiries

This may include your name, email address, phone number, vehicle details, and any other information you provide in your message or enquiry.

What We Don't Collect

We value your privacy, so we keep data collection to a minimum. Our website does not use cookies, tracking scripts, analytics software, or hidden monitoring tools. We don't automatically record your IP address, browsing patterns, or device details.

How We Use Your Information

The personal information you provide is used only for purposes you'd reasonably expect, such as:

• • Processing part requests and service enquiries
• • Preparing quotes and answering your questions
• • Delivering products and services you've ordered
• • Communicating with you about your order, booking, or enquiry
• • Meeting legal and regulatory requirements

We do not use your information for unrelated marketing or sell it to third parties.

Sharing Your Information

We will never sell, rent, or trade your personal details. Information is only shared when necessary, including with:

• • Our staff who need the details to fulfil your request
• • Trusted suppliers, carriers, or delivery services helping us complete your order
• • Government agencies if legally required
• • Professional advisers (such as accountants or legal representatives) when necessary for compliance or business operations

Data Security & Storage

We take reasonable steps to safeguard your personal information from misuse, loss, or unauthorised access. Data may be stored securely in Australia or in overseas data centres (including the US or EU) with strong privacy and security protections in place.

We retain your information only for as long as needed to deliver services and meet our legal obligations — generally 7 to 10 years for business and tax records.

Your Rights

Under the Privacy Act 1988 (Cth), you have the right to:

• • Request access to the personal information we hold about you
• • Ask us to correct any information that is inaccurate, incomplete, or outdated
• • Request details about how your personal information has been used
• • Make a complaint if you believe we have mishandled your data

We will respond to requests or complaints promptly and in line with our legal obligations.

Third-Party Links

Our website may include links to external sites for your convenience. Please note that we are not responsible for the privacy practices of those third parties. We recommend reviewing their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our business practices. The updated version will always be available on our website with a new effective date.

Contact Us

Questions about this privacy policy or your personal information? Please contact our Privacy Officer.